Cloud outages can be infuriating and it is rather common. Furthermore, if you were to search “cloud outage” on your browser, you’ll realize that a lot of it will link to huge names like Microsoft, Google, Amazon, Rackspace and others. It can occur anytime so how do you go about knowing what to do when it happens?

Know your detection mechanism

It’s important to make sure you have the right kind of mechanism that can detect any flaws in your cloud application. You don’t want to have to hear customers calling in to complain about problems they are encountering. Some useful devices which can help are end-user experience management software and system monitoring. However, you should be cautious when deploying these packages as well.

Outages happen to everyone

Cloud implementation architectures are never 100 percent reliable. From time to time, a huge efficient and automated service requires a lot of work and effort. Thus, there will be instances where things will be bound to go wrong. It can range from a software upgrade, hardware malfunction or even weather event. Take note that enterprises are no less susceptible to it as well so bear in mind when you are constructing a hybrid or private cloud. Be aware as well that public providers have huge incentives that will enable their clouds to run smoothly.

This too shall pass

With every era there will definitely be different challenges that you would encounter. For example, in the 1990s when the Internet just first came out it was horribly reliably. Moving on to the 2000s, there were worm viruses circulating around such as SQL Slammer, Code Red and Nimda. It is quite inevitable when this happens but over time we learnt how to deal with these issues. It applies to cloud computing too where we will get through it as well.

Managed IT Services can help

Most apps will not be prepared for a cloud outage even though you have specifically designed your app to a cloud native architecture. One solution is to treat it as if it is traditional enterprise disaster recovery drill. The aim is to get a similar copy of the application working in another location either in another cloud provider, private cloud, availability zone or geo location. In order to restore services to your users, you need to do it immediately. It is also crucial to bear in mind that you need a place to store your data when the outage occurs.

Constructing a disaster recovery plan before you begin would be ideal where it will definitely prepare you for the aftermath of the disaster and allow your business operations to be running as per normal in the shortest time possible. However, if you don’t have a disaster recovery plan when the outage strikes, don’t panic. There are always service providers that will help to take control of the situation and which help to recover your cloud data and software completely.

You can combat it through proper application construction

Outages frequently happen but it doesn’t mean it will completely destroy your application. It all depends on your application structure. If you know that cloud failures are prone on your devices, it is important to construct your applications in a way that is redundant and has a data copy so that it will be operating even when there is an outage. Creating an appropriate strategy and classifying your apps according to their requirements will help as well.

All in all, cloud outages will always happen but with some useful strategies and planning, you will be able to pull through easily!

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